Frequently Asked Questions

We know that at a time like this you have many questions. Have a look at some of the most common ones below. If you would like more information, please contact us.

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Are you certified to operate?
Yes, we have a certificate to operate as a private home care provider for Newfoundland. We are audited on a regular basis by the Regional Health Authority to ensure compliance.
What are your hours of operation?
Our office hours are Monday to Friday 8:30 am to 4:30 pm, with emergency 24 hour support available.
Are your home care services covered by Community Support Program, Department of Veterans Affairs (DVA), or other third-party insurance companies?
The Newfoundland Provincial Government covers specific services under their Home Care Program depending on eligibility. Please call your local Health and Community Services Office or Workforce NL to determine if you qualify. Services for Veterans and family members are directed through Veteran Affairs Canada. For more information, please contact DVA office at 1-866-522-2122. In addition, please contact your insurance provider to determine the coverage provided as many companies cover Home Care Services.
How do I pay for service?
If your service is directly covered by a third party (for example Department of Veteran Affairs), Maximum Home Support Services may bill your provider directly. If you are personally covering service costs, you are billed directly from Maximum Home Support Services Inc. on a monthly basis. Payments are accepted by cash, cheque or money order at our office(s) or by mail. Please contact us for more information.
How can I get help paying for service?
Speak to Health and Community Services about what your next steps and options are to help pay for service costs. You may contact them at 709-637-6181.
Is your staff screened and bondable?
Our staff provide a criminal records check as part of our hiring process, especially pertaining to a vulnerable sector such as with seniors and persons with disabilities.
Do you have a full time nurse on staff?
Yes, we have a full-time registered nurse on staff.
Will someone check in with the family after service is started?
Yes, we have ongoing follow-up with your family and the employees in your home. We also perform home visits to ensure you are happy with the care we provide. We are available to answer any questions as they relate to home support services.
My mother is nervous about setting up some support, how will the process start?
The process begins with a call to Health & Community Services (https://www.health.gov.nl.ca/health/) for financial assessment to see if you qualify for subsidized services. If your family member does qualify, you then indicate to Health & Community Services that you would like to receive services from “Maximum Home Support Services Inc.” After that, we take care of the rest in consultation with your family and Western Health.
It is normal for this process to be daunting for you and your family member at first, and we are here to help you along the way.
Will the same Home Support Worker (HSW) be available every day?
We understand that a consistent HSW is important for providing a stable and consistent environment for your family member. While not always possible, we try and keep the same HSW with your loved one as much as possible when requested.
What are the qualifications and training of your employees?
We provide ongoing in-service training and orientation to our employees. They receive a vulnerable sector check, first aid, and Tuberculosis (TB) test.
How quickly can services start?
While start times may vary, services can typically begin within 24-48 hours of contact.
The process may be a little challenging for your family member to accept at first. But if all steps are taken in consultation with your loved one, and all parties are in favour, there is much success in the delivery of home support services.
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